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Faulkner Press Product Activation

Is registration mandatory?

Yes. You must register your Faulkner software immediately. If you do not register the software, you will be prevented from using it. If you misplace the activation card before registration you will need to purchase another copy of the software.

What usage of the product does activation allow?

Activation enables all uses currently allowed under the Faulkner product license agreement pertaining to the product.

Which products require product activation?

Please check the product list to see which Faulkner products require product activation. Activation is required if the product contains a registration card.

May I use the software on more than one computer at a time?

The activation process supports installation on two machines. The Faulkner product license agreement allows the primary user to install the product on a primary computer and also on a home or laptop computer for his or her use, provided that the two copies are not used simultaneously. While the activation process supports installing and activating Faulkner software on two machines, the usage of the product on the second computer is restricted to the user who licensed the software. Allowing others to use a second copy of the software violates the product license agreement.

How will the activation information be used?

The unique serial number assigned to each copy of Faulkner software is combined with a "machine identifier" for the user's computer. When the product is activated on a computer, this machine identifier and the product serial number are provided to Faulkner to help ensure that each genuine copy of its software is not activated more than the permitted number of times. Faulkner's activation system does not collect, transmit, or use any personal information beyond what is requested. For more information see the Privacy Policy.

What happens if Faulkner releases a newer version of a software program that requires activation? Will I be able to activate the older version?

No. After the older version of the product stops shipping, you can't activate the copy of the older product.

What happens if I get a new computer and want to install Faulkner software on the new computer?

The activation process will allow you to transfer activation of your Faulkner software from your original computer to your new computer. After you install the software on your new computer, you will be asked to reactivate the software. At this time, you must uninstall the software from your older computer to comply with the license agreement. The uninstaller prompts you to decide whether you want to transfer the activation, so that activation is available for another installation on another computer using the same serial number. Transferring activation is as easy, anonymous, and quick as the initial activation. In most circumstances, this activation will be successful. In the rare case that reactivation is unsuccessful, call Faulkner Customer Care for help. Some older versions of Faulkner software do not enable activation transfer. If you are using software that does not enable transfer, please contact Faulkner Customer Care.

I've already transferred my activation of Faulkner software to a new computer. Can I go back to using the software on the computer from which I transferred it?

Yes. In order to do this, you will need to transfer the activation from the new computer back to the original computer. When you activate the software on the original computer, it will run without any problems.

Should I uninstall Faulkner software after transferring the activation?

It is not necessary to uninstall Faulkner software after transferring activation. Transferring activation renders the copy of Faulkner software installed on the computer unusable, unless it is activated again. If you anticipate using Faulkner software on this computer in the future, you can do so by activating it again.

What is Faulkner doing to stop professional piracy? Shouldn't efforts be expended there instead of burdening loyal customers?

Faulkner does not believe a customer-focused activation process represents a burden to the user. Faulkner is working to stop professional piracy, both on its own and through industry coalitions such as the Business Software Alliance. Professional piracy is a serious problem for the software industry and costs the industry millions per year. Learn more about Faulkner's antipiracy initiatives.

How is Faulkner educating customers about activation?

How is Customer Care prepared to support users during the activation process?

The Faulkner Customer Care team is fully prepared to address all customer concerns during the activation process. We believe that in most cases, customers will have a smooth experience either by activating via the Internet or by using the 24-hour automated Activation Voice Response system and will not need to contact Faulkner Customer Care. Faulkner also provides for unforeseen circumstances (such as communication outages) so that Customer Care can respond to customer calls or extend the activation period until full communications are restored.

How is Faulkner informing customers about product activation?

Faulkner is proactively communicating information about product activation to existing and potential customers in several ways:

• On the outside of the product box so that potential buyers are aware before they purchase the product
• On the product pages of the Faulkner Web site
• Within the product itself

Did Faulkner develop its product activation system internally, or is it relying on a third-party provider?

In its commitment to balance user experience and licensing requirements, Faulkner has worked with a third-party developer on its product activation process.

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